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We had to create a new question list by copying an existing one in order to change the object type. However, there are still outstanding corrective actions in the previous one. Can these still be processed even if the question list is deactivated? Or does it have to remain active until all corrective actions have been completed?

We have moved documents within a newly created folder structure in DOC and will no longer need the old folders in future. We already have archived documents in the old folders that we do not want to delete. However, if we delete the old folders now, will the path to the already archived documents be lost, or even the entire documents? Therefore, my question is: is it possible to archive entire folders? So far, I only see the options "move" or "delete".  

I am editing a Word document via Zenya. I want to add a hyperlink to a document on the network drive.I used the Zenya plugin in Word to create the hyperlink (Select target type = network location), but it does not work; when clicking the hyperlink, a web page is opened and an error appears ‘This site can't be reached’. I can open the link outside Zenya. Hyperlinks to other Zenya documents and to web pages work fine.

On the portal (home page) there is a section for news. Can news that are automatically generated from the system i.e. document changed, new document etc.. be of a different color than the news we add?

Hello Zenya Support,Is there a way to configure Zenya so that a user (or user group) can only see claims related to their own customer, and not see claims from other customers? We want to create a Login for a customer, so he can only see his claims and the state but dont have a seight on the other customer claims.Thanks in advance for your help.Best regards,

Hi there I am new here. I have a question list designed but would like to add instructions/welcome text to the user before they complete the question list. I have created ‘instruction text’ from the Layout section but it is not appearing.. How can I enable this feature? 

Is it possible to configure a E-Mail from card index to the mail? Currently there is only the possibility for users and groups. Thanks for helping

I want to Create an E-Mail Draft and also want to use the variables like @@case_number@@ Where can i see all of these variables that can be used to an Draft?

Hello,  i want to change the workflow, but i couldnt find out how i could edit this. Can someone help me pls?  

Dear all,we would like to use several frameworks in Zenya. As it is only possible to import html-files to Zenya and we only have them in pdf-format we need your help!Has anyone already deposited the standards ISO 14 001, 50 001, 45001 and IFS HPC in English language in Zenya?If so, would it be possible for you to export these frameworks or the html. -file and to share it with us? All you need to do is export it via the button as you can see below. This would make our work much easier. Have a good day everyone and thank you.

Hello, I started a new questionnary for a lot of units. I want to do some graphics to see the results and i want , also, that all the units can bi able to see this graphics.How can i creat graphics with the results of the new audit? And how can i put that on the bord of the others units inthe hospital? Someone knows how to do that?Thank you very much

Does anyone maybe have a template (ISO 14001, ISO 45001, ISO 50001 or IFS) that we could use to add it under framework (see picture)?  If you have a template for any of the ones I mentioned it would be very welcome. Thank you.

How can an employee change their password. Before it was via My Preferences, but know I can't find this.I normally create an useraccount with a username and password and mail this to them with the remark that they will have to change the password into personal password. I already heard that their is a bug in the system that this will be solved around 20-04-2021. 

Are you looking for our support? We are happy to help you!In this topic we explain how you can be helped as quickly and optimally as possible. Ask your support question on the communityDo you have a question about the design and use of the software?Then we recommend that you use the community:Step 1: Find out if the knowledgebase contains information that answers your questions.  Step 2: Find out if some one else has asked the same question: Use the central search bar. Simply enter your question there and find out if your question has been asked and answered before.Step 3: Ask your question.Has your question not been asked before? Then you can start a topic and ask your question.Other community members can then share their knowledge with you and answer your question. There is also an Infoland community team active that continuously monitors the community and answers questions.Contact the Infoland Service DeskAre you an Infoland Service Desk contact person and do you need to report a bu