E-Mail template - which fields are available?

  • 20 March 2024
  • 5 replies


I want to Create an E-Mail Draft and also want to use the variables like @@case_number@@


Where can i see all of these variables that can be used to an Draft?


Best answer by Inge Kuijpers 21 March 2024, 10:24

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5 replies

Hi @T.Serbest,

Can you explain what exactly you mean by ‘create an e-mail draft’?

Do you want to creacte an e-mail template for cases?


Hey @Inge Kuijpers,


exactly. Is there a list with all the variable that can be used?

When you click on the drop down in the ‘select field’ box, you can see all available fields:




Hey, nothing happens when i click on them 


so it just stand there but without the variable number in the other cases

You have to click on the icon on the right of the field to add it to the title or message:




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