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robert groenenbergModerator: Infoland Customer Support Engineer

Other products and solutions

Infoland Support - My Infoland manualTutorial

Do you want to: add contacts? Submit tickets or know their status? Make a service request? Manage your e-mail subscriptions? Then go to my.infoland.eu our customer service portal. Do you want to have more information about the possibilities of my.infoland.eu, then please read this manual.

Josina.hExplorer

Community questions

Share ISO and IFS framwork

Dear all,we would like to use several frameworks in Zenya. As it is only possible to import html-files to Zenya and we only have them in pdf-format we need your help!Has anyone already deposited the standards ISO 14 001, 50 001, 45001 and IFS HPC in English language in Zenya?If so, would it be possible for you to export these frameworks or the html. -file and to share it with us? All you need to do is export it via the button as you can see below. This would make our work much easier. Have a good day everyone and thank you.

emelineboStarter

Community questions

Graphics of new study

Hello, I started a new questionnary for a lot of units. I want to do some graphics to see the results and i want , also, that all the units can bi able to see this graphics.How can i creat graphics with the results of the new audit? And how can i put that on the bord of the others units inthe hospital? Someone knows how to do that?Thank you very much

Josina.hExplorer

Community questions

HTML template for ISO 14001, ISO 45001, ISO 50001 and IFS as framework

Does anyone maybe have a template (ISO 14001, ISO 45001, ISO 50001 or IFS) that we could use to add it under framework (see picture)? If you have a template for any of the ones I mentioned it would be very welcome. Thank you.

SaskiaVKStarter

Community questions

Changing Password

How can an employee change their password. Before it was via My Preferences, but know I can't find this.I normally create an useraccount with a username and password and mail this to them with the remark that they will have to change the password into personal password. I already heard that their is a bug in the system that this will be solved around 20-04-2021.

InfolanderModerator: Infoland Customer Support Engineer

Other products and solutions

Can you suppress e-mail messages from a test environment?

It is not possible to suppress e-mail messages from a test environment, but what you can do is:Go to Application Management > System Settings: General, change the installation mode to a value other than "production" and change the setting "Recipient of all outgoing e-mails" to an address where you want to receive these e-mails. All e-mails will then go to this address. Add a rule to your e-mail application itself that allows you to move all e-mails from the test environment to a separate folder immediately upon receipt.

InfolanderModerator: Infoland Customer Support Engineer

Other products and solutions

If I want to perform application management, I have to change accounts every time, can that be done differently?

Via Application management> Users and user groups > Central rights: you can assign rights to a personal account (or a user group of which you are a member). You now no longer have to switch between your personal account and the administrator account.

InfolanderModerator: Infoland Customer Support Engineer

Other products and solutions

A user has been given extra rights but does not see any new options yet, how is that possible?

The change in rights will not take effect until the user logs in again. So the next time the user logs in, the new options will be available.

InfolanderModerator: Infoland Customer Support Engineer

Other products and solutions

Why can't I change the password of some users?

If a user is synchronized, the password is not managed within Zenya itself. The password of these users can only be changed from the source (eg ActiveDirectory) by the IT department.Synchronized users are identified by a green-colored user icon.For non-synchronized users (a blue-colored user icon) you can change the password within Zenya.

InfolanderModerator: Infoland Customer Support Engineer

Other products and solutions

What does the 'Active' property mean for a user?

If a user is set to "Not active", the user can no longer log in and can no longer be selected in user selection screens.

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