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nicole.liebscherExplorer

Community questions

Can we still complete corrective actions in deactivated question lists?

We had to create a new question list by copying an existing one in order to change the object type. However, there are still outstanding corrective actions in the previous one. Can these still be processed even if the question list is deactivated? Or

nicole.liebscherExplorer

Community questions

DOC - Is it possible to archive folders?

We have moved documents within a newly created folder structure in DOC and will no longer need the old folders in future. We already have archived documents in the old folders that we do not want to delete. However, if we delete the old folders now,

Mambo78Starter

Community questions

Linking from Zenya to documents on network drive

I am editing a Word document via Zenya. I want to add a hyperlink to a document on the network drive.I used the Zenya plugin in Word to create the hyperlink (Select target type = network location), but it does not work; when clicking the hyperlink, a

r.carterStarter

Community questions

Differentiating between System news and inputted news

On the portal (home page) there is a section for news. Can news that are automatically generated from the system i.e. document changed, new document etc.. be of a different color than the news we add?

T.SerbestAdventurer

Community questions

User group visibility restriction for Claims

Hello Zenya Support,Is there a way to configure Zenya so that a user (or user group) can only see claims related to their own customer, and not see claims from other customers? We want to create a Login for a customer, so he can only see his claims a

NiamhStarter

Community questions

Layout- Instruction text on question list

Hi there I am new here. I have a question list designed but would like to add instructions/welcome text to the user before they complete the question list. I have created ‘instruction text’ from the Layout section but it is not appearing.. How can I

T.SerbestAdventurer

Community questions

E-Mail selection

Is it possible to configure a E-Mail from card index to the mail? Currently there is only the possibility for users and groups. Thanks for helping

T.SerbestAdventurer

Community questions

E-Mail template - which fields are available?

I want to Create an E-Mail Draft and also want to use the variables like @@case_number@@ Where can i see all of these variables that can be used to an Draft?

T.SerbestAdventurer

Community questions

How can I edit the workflow?

Hello, i want to change the workflow, but i couldnt find out how i could edit this. Can someone help me pls?

Thierry van DeldenZenya Employee

News and articles

At Zenya, innovation is in our DNA. Progress requires experimentation, but not at the cost of reliability and continuity. The same goes for artificial intelligence (AI). We understand that our customers want to be sure that we handle AI responsibly,

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