Infoland Support - How do I report my problem?

  • 9 June 2020
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  • Moderator: Infoland Customer Support Engineer
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Are you looking for our support? We are happy to help you!
In this topic we explain how you can be helped as quickly and optimally as possible.
 

Ask your support question on the community

Do you have a question about the design and use of the software?

Then we recommend that you use the community:

Step 1: Find out if the knowledgebase contains information that answers your questions. 
 

Step 2: Find out if some one else has asked the same question: 
Use the central search bar. Simply enter your question there and find out if your question has been asked and answered before.

Step 3: Ask your question.

Has your question not been asked before? Then you can start a topic and ask your question.

Other community members can then share their knowledge with you and answer your question. There is also an Infoland community team active that continuously monitors the community and answers questions.


Contact the Infoland Service Desk

Are you an Infoland Service Desk contact person and do you need to report a bug or malfunction? Or do you have a question that you think is not suitable to ask on the community? Please contact our Service Desk. You can email us, call us or make a report via mijn.infoland.nl.

 

Below you will find the contact details of our Service Desk:


Email:

The Netherlands: servicedesk@infoland.nl

Belgium: servicedesk@infoland.be

 

Phone number:

The Netherlands: 040 848 5848

Belgium: 03 203 02 91

Our Service Desk is available on weekdays from 8:00 am to 6:00 pm

 

Log in to mijn.Infoland.nl

(you can switch to the English version there)

Are you looking for information about bugs and are you a service desk contact person? Then we recommend that you log in to mijn.Infoland.nl. Here you will find the status of your reported bugs, all other reported bugs and the order in which they are resolved. Besides this, you will find an overview of your reports and you can submit new reports.
 

You can read more about mijn.Infoland.nl here.

Are you unsure where to ask your question? No worries! Place it where you think it fits best. In the end, we always ensure that the question ends up in the right hands.


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