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T.SerbestAdventurer

Community questions

User group visibility restriction for Claims

Hello Zenya Support,Is there a way to configure Zenya so that a user (or user group) can only see claims related to their own customer, and not see claims from other customers? We want to create a Login for a customer, so he can only see his claims and the state but dont have a seight on the other customer claims.Thanks in advance for your help.Best regards,

NiamhStarter

Community questions

Layout- Instruction text on question list

Hi there I am new here. I have a question list designed but would like to add instructions/welcome text to the user before they complete the question list. I have created ‘instruction text’ from the Layout section but it is not appearing.. How can I enable this feature?

T.SerbestAdventurer

Community questions

E-Mail selection

Is it possible to configure a E-Mail from card index to the mail? Currently there is only the possibility for users and groups. Thanks for helping

T.SerbestAdventurer

Community questions

E-Mail template - which fields are available?

I want to Create an E-Mail Draft and also want to use the variables like @@case_number@@ Where can i see all of these variables that can be used to an Draft?

T.SerbestAdventurer

Community questions

How can I edit the workflow?

Hello, i want to change the workflow, but i couldnt find out how i could edit this. Can someone help me pls?

Thierry van DeldenZenya Employee

News and articles

At Zenya, innovation is in our DNA. Progress requires experimentation, but not at the cost of reliability and continuity. The same goes for artificial intelligence (AI). We understand that our customers want to be sure that we handle AI responsibly, both in the experimentation phase as well as when we roll out functionalities that rely on AI into production environments. Therefore, we have prepared a document that explains more about the agreements we have made internally on the use of AI and how we handle the implementation of AI in Zenya.

Marcel MaertensZenya Community Manager

News and articles

Infoland Support - When will my bug be fixed?

Infoland Support - When will my bug be fixed?News

As long as software exists, there will be bugs. After all, programming software is a complex affair. Infoland does its utmost to limit the number of bugs by including testing very prominently in the software development planning. Unfortunately, despite this effort, the occurrence of bugs is sometimes unavoidable.Openness and transparency are very important to us at Infoland. We regularly take steps in this direction. Examples are our new websites: insight into what we do in our development, monitoring our SaaS environment and of course our public Infoland Community. I am proud to announce that you can now also gain insight into the outstanding bugs via the support site. Now you will think: "but I already had insight into my bugs?". That's right. However, we have expanded this insight: all bugs, in order of priority and with possible workaround. What's the benefit for you?This new overview gives you insight into the position of your bug in relation to the others. Does this mean that you

HiewwaiyInfolander

News and articles

Continuous development of quality of care at Radboudumc

Continuous development of quality of care at Radboudumc

"Good practice examples are inspiring and people can use them immediately." "We are still too often inventing the wheel ourselves. That takes time and time is always in short supply within healthcare." According to Silvia van Gils, senior consultant/auditor at Radboudumc. In clear terms and with infectious enthusiasm, Silvia talks about the innovative Good Practices project. "So it is ideal if you can benefit from good practice examples from your own organisation. This benefits the quality of care, processes and employee satisfaction. Within Radboudumc, we do a lot with quality, safety and innovation. The Good Practice Examples project fits in perfectly with that." Continuously striving for improvement"We use all the pillars of Zenya within our organisation. We secure our quality cycle by recording our agreements and processes through DOC and implementing them using iQualify and CHECK. Monitoring is done with CHECK, FLOW, Frameworks and Compliance. With FLOW, we can improve a few thing

Maurice van AbeelenZenya Employee

News and articles

Zenya releaseplanning 2023

In 2022, we had to adjust our release dates a number of times. We always communicated as well as possible about this, but it did not give the predictability that you may expect from us. In 2023 we will therefore release at regular intervals, so that you regularly have access to new and improved software. Major releases 2023Four major releases are planned for 2023, the first of which has already been rolled out on SaaS Default ring. The intended schedule for the rest of the year is as follows: Not every release will have the same impact. We think that four major releases will therefore be manageable for most organizations. We have taken into account holiday periods with low occupancy in terms of timing. In the summer, we therefore use a longer period than usual between the roll-out on the Default and Slow ring. We want to prevent organizations from having to do work in the middle of the holidays around a rollout of the release. Scope & phasingIn any case, each release will contain

Maurice van AbeelenZenya Employee

News and articles

Zenya Roadmap 2022 - Update september 2022

Zenya Roadmap 2022 - Update september 2022

Spring is just around the corner and nature is awakening. Outside it is buzzing with new life. That gives energy and inspiration. Time for a roadmap update, because we have a lot of news in store for you.This article will give you an idea of the projects we are currently working on, with an indication of the release deadlines. Many topics can be found on the community, in the form of a topic, panel discussion or ‘think along with us’ call. We first briefly look back at developments from last year and then take you along in our plans for 2022.For the current release schedule, we refer you to update.infoland.nl/. A brief look backIn April 2021, we introduced Zenya 6.0.0, a major release that modernized the end-user interface and made it suitable for use on mobile devices. This was followed by several updates with bug fixes and performance improvements.In July, Zenya 6.1.0 became available and a number of management components were improved, including the reviewing of documents. The Zenya

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