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Replies posted by Inge Kuijpers

15 Replies
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T.SerbestAdventurer
asked in Community questions
E-Mail selection

Hi,Maybe this tutorial will help:Integration Card files and FLOW | Infoland Community

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T.SerbestAdventurer
asked in Community questions
E-Mail selection

Hi,When you take over the e-mail address from the card into a field of the case type, then you can use this field like any other case type field.

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T.SerbestAdventurer
asked in Community questions
E-Mail selection

Unfortunately, this is not possible with individual e-mail messages.

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T.SerbestAdventurer
asked in Community questions
E-Mail selection

The card file X uses a field of type ‘E-mail address’ - Field A In the properties of the card file the connection to Cases is turned on In the case type a field of type ‘card file X’ is added where only one card can be selected - Field B In the case type a field of type ‘E-mail address’ is availalbe - Field C The field B is filled out on a (reporter) form or is filled out automatically by an action on a state transition (bases on conditions) On a state transition (after field B has been filled out) the action to ‘Fill field values from card’ is added In this action you set that you want to take over fields from the card file: Field A is taken over into Field C You add another action on the state transition to send an e-mail message to the value in Field C

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T.SerbestAdventurer
asked in Community questions
E-Mail selection

Hi @T.Serbest,Do you mean an e-mail address that is added to the properties of a card?This is only possible for e-mail messages that are sent automatically on a state transition of a case:Make sure the card file can be used in Cases Add a field to the case type, the field type = the card file Add this card file field on the reporter form, so the reporter can select a card Also add a field of type ‘E-mail address’ to the case type On a state transition, you add an action to take over values from the card: you take over the e-mail address field from the card to the e-mail address field of the case On the state transition you also add an action to send an e-mail message to the e-mail address that is in the case type field.

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T
T.SerbestAdventurer
asked in Community questions
E-Mail template - which fields are available?

You have to click on the icon on the right of the field to add it to the title or message:  

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T
T.SerbestAdventurer
asked in Community questions
E-Mail template - which fields are available?

When you click on the drop down in the ‘select field’ box, you can see all available fields:  

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T.SerbestAdventurer
asked in Community questions
E-Mail template - which fields are available?

Hi @T.Serbest,Can you explain what exactly you mean by ‘create an e-mail draft’?Do you want to creacte an e-mail template for cases?

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T.SerbestAdventurer
asked in Community questions
How can I edit the workflow?

If you need extra new arrows then your contact person for our service desk can send a request for this to our service desk.

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T.SerbestAdventurer
asked in Community questions
How can I edit the workflow?

Hi @T.Serbest,Welcome to our community!We will add some tutorials for this but for now maybe these articles could be helpfull?Set up workflow Actions on a state transition Automatically perform state transition Forms on a state 

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Josina.hExplorer
posted in Community questions
Share ISO and IFS framwork

Hi @Josina.h,As you already know we do not have these frameworks at Infoland. Hopefully someone else can help you!

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E
emelineboStarter
asked in Community questions
Graphics of new study

Hi @emelinebo,It is not easy to answer your question without any more context. You account manager will contact you about his.

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SaskiaVKStarter
asked in Community questions
Changing Password

Perhaps users are synched with another system? Then this  option is not available.You can contact our service desk for more help.

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SaskiaVKStarter
asked in Community questions
Changing Password

Hi @Thijs,When a user clicks on his initials at the top right of the screen, he can change his password:  

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SaskiaVKStarter
asked in Community questions
Changing Password

Hi @SaskiaVK,It was a very long release, and we forgot to build the password change functionality in the personal menu. You can expect this functionality to be back soon.

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