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Knowledge Base

Zenya Tutorials

6 Categories
129 Articles

Zenya support articles

5 Categories
271 Articles

iQualify Support articles

1 Category
7 Articles

News

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T.SerbestTraveler

Community questions

E-Mail template - which fields are available?

I want to Create an E-Mail Draft and also want to use the variables like @@case_number@@ Where can i see all of these variables that can be used to an Draft?

T.SerbestTraveler

Community questions

How can I edit the workflow?

Hello, i want to change the workflow, but i couldnt find out how i could edit this. Can someone help me pls?

Thierry van DeldenInfolander

News and articles

Infoland and AI

At Infoland, innovation is in our DNA. Progress requires experimentation, but not at the cost of reliability and continuity. The same goes for artificial intelligence (AI). We understand that our customers want to be sure that we handle AI responsibly, both in the experimentation phase as well as when we roll out functionalities that rely on AI into production environments. Therefore, we have prepared a document that explains more about the agreements we have made internally on the use of AI and how we handle the implementation of AI in Zenya.

Inge KuijpersInfolander

Other modules and add-ons

Taking over responsibilities and permissions from another userTutorial

If someone takes over the position or activities of another user, you probably also want the permissions and responsibilities of the 'old' user to transfer to the 'new' user. For this we have the functionality 'Take over responsibilities'. This training tells you more about it.

Inge KuijpersInfolander

Limit field of type 'user' to certain roles, how do you do that?Tutorial

Within the workflow of a case type it is possible to plot actions to users with a certain role, for example to an actor. In this training we show how you can set this up within a case type.

Inge KuijpersInfolander

DOC (Documents)

Edit / write web documents with the internal editorTutorial

In addition to MS Office documents, such as Word and Excel files, you can also edit / write so-called web documents in document management.Web documents are not written using MS Office, but with an editor available in the application itself: the internal editor.Knowledge of this editor is important for both the writers and the document administrators of your organization. This training is a good basis for building this knowledge!

Inge KuijpersInfolander

DOC (Documents)

Check documentsTutorial

If you want to periodically check whether published documents are still current and correct, you can do this by using ‘checking documents'.In this training we explain how you can organize this and how you can then perform the control.

Inge KuijpersInfolander

DOC (Documents)

New with Zenya DOC?Tutorial

Have you just come to know Zenya DOC? This document describes the most important concepts in this module and gives you a brief introduction to the possibilities.

Inge KuijpersInfolander

DOC (Documents)

Add a new documentTutorial

In the module ‘Documents’ you can manage your documents. It is of course also possible to add new documents. In this training we explain how you do that.

Inge KuijpersInfolander

DOC (Documents)

How do you create an interactive document?Tutorial

You probably know it: lengthy, static and especially time-consuming documents that you have to dig through to get to the essence. A waste of your precious time, right? In addition, people read less and less; nowadays we prefer to take in knowledge via video or photo. With the advent of interactive documents, searching for the right information in documents is a thing of the past.In this training we explain how you can create 'interactive documents.

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