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Topics started by T.Serbest

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T.SerbestTraveler

asked in Community questions

E-Mail template - which fields are available?

I want to Create an E-Mail Draft and also want to use the variables like @@case_number@@ Where can i see all of these variables that can be used to an Draft?

T.SerbestTraveler

asked in Community questions

How can I edit the workflow?

Hello, i want to change the workflow, but i couldnt find out how i could edit this. Can someone help me pls?

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