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E-Mail template - which fields are available?

I want to Create an E-Mail Draft and also want to use the variables like @@case_number@@

Where can i see all of these variables that can be used to an Draft?

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Best answer by Inge Kuijpers 21 March 2024, 10:24

You have to click on the icon on the right of the field to add it to the title or message:

Hi @T.Serbest,

Can you explain what exactly you mean by ‘create an e-mail draft’?

Do you want to creacte an e-mail template for cases?

Hey @Inge Kuijpers,

exactly. Is there a list with all the variable that can be used?

When you click on the drop down in the ‘select field’ box, you can see all available fields:

Hey, nothing happens when i click on them

so it just stand there but without the variable number in the other cases

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