How do I close cases of an old case type?

  • 24 August 2020
  • 0 replies
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  • Moderator: Infoland Customer Support Engineer
  • 0 replies

If you still have open cases for a case type that is no longer used, you can close them in two ways:

  1. You give yourself coordinator permissions and ensure that the cases go through the workflow to the final status.
  2. Or you can make a final status of every status in the workflow and the cases will be closed immediately.

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